Client-Driven Chaos (CDC)
(Customer Relations / Lack of Strategic Direction)
A management approach where every customer demand is treated as a top priority, even at the expense of operational efficiency, strategic consistency, and internal coherence.
Examples from practice
A software company adding conflicting features to please different client groups, resulting in an unusable product.
Advantages
Demonstrates flexibility and responsiveness.
Disadvantages
Overwhelms employees with ever-changing priorities.